Terms and Conditions

  1. ABOUT THESE TERMS

1.1 These terms and conditions will apply when you place an order on this online store. Please read through them carefully before you submit an order.

 1.2 All products are sold and delivered to you by Bluebell Studio Ltd. (Hong Kong).

 

  1. ORDER PROCESSING

2.1 Each order submitted constitutes an offer to purchase products. After we receive your order, you will receive an Order Confirmation e-mail. If you do not receive this email, contact us before you try to place another order for the same product.

 2.2 Select your desired model and color. Please note that colors may vary slightly from those displayed by your monitor.

 2.3 If you would like to make any change to an order you have placed, please contact us as soon as possible, with your Order Confirmation number.

Once your order status has changed to “SHIPPED”, no changes can be made.

 2.4 Your order will be shipped as soon as possible, generally within 1 week, subject to stock availability and quality checks. * We do not operate on weekends and public holidays

 

  1. SHIPPING & DELIVERY

3.1 Shipping cost & time will vary depending on your delivery address. We offer FREE delivery on orders over 100 USD.

3.2 Soon after your order is dispatched, we will send you a Shipment Confirmation Email with the information of the courier used and the tracking number of your order in it.

3.3 Import tax and duties may be applicable, depending on the destination country. You are responsible for all import tax and duties.

The courier or your local post office will contact you with further details for customs clearance. Please note that customs clearance procedures may delay the delivery time.

 

  1. RETURNS & EXCHANGE

4.1 We are happy to accept exchanges and returns within 7 days of receipt and refund in the form of store credit, provided that:

- Items are unworn or unused with original tags and packaging

- Items do not fall in the “excluded item” category, as defined below:

    - Discounted items

    - Candles

If the item you wish to exchange is out of stock, store credit will be given instead.

Each order can only be exchanged once.

Please contact us at info@studio1954.com before shipping your return item. Items shipped without our consent may be refused upon delivery.

Go to return page to file a return by inserting your email address and order number.

Please note that you are responsible for all the return cost and relevant customs taxes and duties (if applicable).

We will issue gift card with equivalent amount of store credit in 14 days after receiving the product with perfect condition.

 4.2 If you received a defective/incorrect item, we will be happy to replace your product at no cost or offer a full cash refund (excluding any bank handling charges and exchange rates difference). Please contact us at info@studio1954.com within 7 days of receipt, stating the problem and attach relevant photos if possible.

Items shipped without our consent may be refused upon delivery.

 

  1. Currency

5.1 Currency converter is for display only. All transactions and invoices will be processed and displayed in USD.